Canvas impacted by nationwide security incident

nationwide security incident at Instructure, the vendor that operates Canvas, occurred on May 1, 2026. This incident impacted Canvas at thousands of institutions worldwide and was not directed at the University of Illinois specifically. We are continuing to monitor this situation and will provide all updates below.


May 9, 2026. 11:56 a.m.

Technology Services staff has evaluated the Canvas application and the CIO and Provost have agreed to restore service. Users are able to log in and access materials in the application.

Please be extra cautious about clicking links or opening/downloading attachments. The University of Illinois will not ask you to provide or verify your personal data related to this incident. Passwords will never be shared or requested via email.

The Canvas application may be slower than normal.

Integrations and applications that interact with Canvas may not function initially. Technology Services staff will continue to work to enable them.


May 8, 2026. 6:46 p.m.

We are in the process of restoring the Canvas service and are committed to making it available as quickly as possible.

Remain vigilant and be cautious about clicking links or opening /downloading attachments via email.

Another status update will be posted by noon on Saturday.


May 8, 2026. 10:01 a.m.

University cybersecurity professionals and leadership continue to evaluate the risk associated with bringing Canvas at Illinois back online for the Illinois community. Meetings and decisions will continue throughout the day and updates will be provided here.


May 7, 2026. 10:26 p.m.

Users may hear that Canvas is coming back online. Users should not attempt to access the Canvas at Illinois or Canvas Catalog system until official university direction is provided through formal communication methods. This evening campus leadership made the decision to delay reactivation to evaluate risk before restoring access to our Canvas environment.


May 7, 2026. 4:37 p.m.

Canvas is currently offline due to an ongoing cybersecurity incident. We are awaiting information from Instructure, the parent company of Canvas, as to when the service will be available again.

View the Massmail sent to faculty, staff and students.


May 7, 2026

nationwide security incident at Instructure, the vendor that operates Canvas, occurred on May 1, 2026. This incident impacted Canvas at thousands of institutions worldwide and was not directed at the University of Illinois Urbana-Champaign specifically.

What Illinois is doing

Technology Services is actively monitoring the situation and working with the vendor, Instructure, to assess specific impacts to Illinois data.

What happened

On May 1, 2026, Instructure disclosed a cybersecurity incident that is currently under investigation. Instructure stated that the information involved consists of certain user data — including names, email addresses, student ID numbers, and messages among users. The company stated that it has found no evidence that passwords, dates of birth, government identifiers, or financial information were involved. The vendor has taken measures to protect the platform and is working with a third-party forensics firm on further investigation.

Instructure is still investigating and has not shared specific information with us regarding Illinois data included in the breach. However, neither Canvas at Illinois nor Canvas Catalog contains dates of birth, government identifiers, or financial information.


Get walk-in tech support at the renovated Illini Union Help Desk

Author: Maya Mishra
Maya is a student employee with Technology Services.


Just in time for upcoming renovations, the Technology Services Help Desk has officially reopened its newly designed location at the Illini Union.  

With the DCL Help Desk location set to close for renovations February 10, the Union location will serve as the primary (and ONLY) walk-in Help Desk support from February 10-mid-April 2026. Online Help Desk support via ticket or email (consult@illinois.edu) will still be available.

The new space at the Illini Union features a modern revamp, becoming more than just a place to seek tech help. Designed with students in mind, the updated space is now a collaborative area with easy-to-access campus resources. 

At the heart of the space is the Help Desk, where students can get hands-on support for any issues that may come their way. Whether you’re troubleshooting passwords, setting up new software or simply can’t log into your email, the Help Desk is right there when you need it.  

Beyond the Help Desk, the renovated Union location offers a variety of other student-centered features: 

  • Comfortable student study areas with chairs 
  • Convenient access to printers 
  • Wi-Fi  
  • The McKinley Health Center Resource Center, which connects students to health-related information and services.  

For group projects or meetings, students can also reserve a conference room located within the space.  

Whether you’re stopping by for tech support or just settling in for a study session, the newly renovated Technology Services IT Service Desk is here to help you! Visit us at the Illini Union room 187 M-F 8 a.m. – 9 p.m. and Saturday-Sunday noon – 5 p.m. You can also request online Help Desk support via ticket or email consult@illinois.edu.

Technology Services
1211 Digital Computer Lab
1304 W. Springfield Ave.
Urbana, IL 61801
Email: consult@illinois.edu
Office of the Chief Information Officer