Careers
Who we are
Technology Services provides campuswide technology solutions that support the teaching, learning and research missions of the University of Illinois Urbana-Champaign. We partner with other departmental IT staff to serve nearly 70,000 faculty, staff and students.
Current job openings
This position closes on 6/9/2026.
Associate IT Service Desk Specialist
The Office of the Chief Information Officer (OCIO) is seeking a a motivated and customer-focused IT professional to join our team as an Associate IT Service Desk Specialist (IT Support Associate – ITSA). This is an entry-level role ideal for someone who enjoys helping others, is eager to learn, and has a strong interest in technology. In this role, you will provide frontline support to end users, troubleshoot a variety of technical issues, and help ensure a positive customer experience. We are looking for someone with excellent customer service skills, a curious mindset, and the ability to think critically when solving problems. A willingness to learn new tools and technologies, along with a collaborative attitude, is essential. This is a great opportunity to build a strong foundation in IT, develop your technical and professional skills, and make a meaningful impact supporting our community.
This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.
Why work here
We are dedicated to becoming the premier place to work at the University of Illinois. We invest in our staff to enable them to do their best work and prepare for inevitable changes in the technology landscape. We encourage and provide opportunities for continuous learning and development.
Career development
We dedicate time and resources to your career development by helping you advance skills in support of our services and actively working with you to align your interests and experiences with opportunities.
Remote work options
We are an advocate for remote work and flex-time/telecommuting to provide flexibility and balance to our staff.
Exploration and experimentation
Staff spend up to 10% of their time working with other groups in the organization to learn, grow and gain expertise in different areas.
Leadership development
Develop your leadership skills through campus programs such as Manager Development, IT Leadership Workshop, Lunch and Learn sessions and HR Training Series.
Mentorship program
We pair members of our Leadership team with staff to develop skills through a series of time-limited, confidential one-on-one conversations and other learning activities.
Peer coaching
Work together with other Technology Services staff to reflect on current practices, expand, refine and build new skills, share ideas, conduct classroom research or solve problems in the workplace.
Recognition
Our Employee Award and Recognition Program is a peer-nominated initiative that rewards individuals and teams who achieve performance excellence by supporting the Technology Services mission, vision and values with monetary awards.
Commitment to DEI
In alignment with our mission to foster a supportive environment for all members our university community, positions are open to all eligible persons regardless of race, color or national origin.