No matter where you are, the University of Illinois IT community is committed to helping you start off strong this semester and connect you with the technology you need.
Tech Points gathers the university IT community at locations across campus to run pop-up help desks for anybody needing technology or software assistance during the start of the semester. Tech Points 2025 is happening August 25-27 from 10 a.m. to 2 p.m.
- August 25 and 26 at CIF, Ikenberry Commons and Illini Union
- August 27 join our virtual Tech Points. The link will be provided soon.
We’re happy to help you with:
- Your NetID and password
- University email
- University Wi-Fi (IllinoisNet)
- Campus virtual private network
- Canvas @ Illinois
- Multi-factor authentication
- Cybersecurity eText course
- And more…
Locations
Ikenberry Commons
- Address: 301 E Gregory Dr, Champaign, IL 61820
- Ikenberry Commons Location: First floor lobby by the dining hall.
- Time: 10 a.m. to 2 p.m.
Illini Union
- Address: 1401 W Green St, Urbana, IL 61801
- Illini Union Location: Just outside the south doors on the Anniversary Plaza.
- Time: 10 a.m. to 2 p.m.
Campus Instructional Facility
- Address: 1405 W Springfield Ave, Urbana, IL 61801
- CIF Location: First floor at the base of the monumental study steps.
- Time: 10 a.m. to 2 p.m.
Get help from Tech Points at these other campus events
- Thursday, August 21 – International Student Resource Fair hosted by ISSS at the Krannert Center for Performing Arts.
- Friday, August 22 – Welcome Celebration hosted by New Student & Family Experiences at Grange Grove.
Helpful resources
| Get tech support | Visit the Illinois Tech Help Center |
| I am a new student | Visit the new student technology guide |
| I am having trouble using the Illinois app | Find answers in this KnowledgeBase article |
| I need tech help at my residence hall | Submit a technology help request with University Housing |
| I am having trouble connecting to the campus Wi-Fi on my device | Visit the Answers KnowledgeBase to see troubleshooting steps for your specific device |
Thanks to all of our volunteers!
This event is made possible by volunteers from the University of Illinois IT community:
- Center for Innovation in Teaching & Learning
- College of Education
- College of Liberal Arts and Sciences
- Gies College of Business
- Information Sciences
- Office of the CIO
- Student Affairs Technology
Complete a Cybersecurity eText course
Visit go.illinois.edu/cybersecurityetext to learn more about online safety at our University.
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Tech Points Answers Your Start-of-the-Semester Tech or Software Questions
Visit Tech Points with any Tech or software questions you have. Tech Points is held August 21-23 from 10:00 AM – 4:00 PM at Main Library, Illini Union, and CIF.