OnSite Consulting Services
What we do
Our OnSite Consulting service can send trained computer service technicians anywhere in the Champaign-Urbana area. Like Best Buy’s Geek Squad but at a drastically lower price, OnSite consultants bring their expertise directly to you: To your office, house, apartment, or dorm room.
Schedule appointment
Schedule a meeting with a consultant by submitting the OnSite Contact Form or calling 217-333-8628.
Service information
Read more about OnSite IT Consulting service on the Service Catalog.
Pricing and services
At $40 / hr. for regular service or at $80 / hr. for emergency service (less than one business day’s notice), Technology Services OnSite consultants are fast, efficient and affordable. In most cases, service calls can be completed in under one hour!
We offer a wide range of services including but not limited to:
- Departmental and home networking assistance
- Virus removal
- OS repair
- System upgrades
- Software installation
- Hardware installation and problem-solving
- Technical support and troubleshooting
There is a minimum service charge of one hour for all OnSite services.
The following is a complete list of services, including client eligibility and cost information:
| Service description | Clients | Cost |
|---|---|---|
| Regular service – Client will be contacted within two business days to schedule appointment. | Faculty, staff and students on campus | $40/hour |
| Emergency service – Consultant will arrive within twenty four hours to work on computer problems. | Faculty, staff and students on campus | $80/hour |
| Extended hourly service – A consultant is assigned to a department to provide computer support. Normally four – ten hours of work per week is scheduled. | Departments on campus | $40/hour |
| Discounted service – Same as our regular service but at a discounted rate. | Departments currently contracting with Technology Services Field Consulting. | $28/hour |
| Volume discounted service – Same as our regular service but at a steeply discounted rate. | Departments currently contracting with Technology Services Field Consulting. | $24/hour |
OnSite consulting service limitations
- Generally, OnSite consultants service computers in the Champaign-Urbana area only. Clients will be charged travel time if the consultant has to travel off-campus.
- The client should provide any new hardware (if it is needed to fix a computer). While other options are available at an additional cost, they may cause delays in completing the service call.
- OnSite Consulting will attempt to fix those problems which appear to lie within the abilities of its consultants. However, not all computer problems can be addressed by this group. OnSite Consulting will make a good-faith effort to fix all problems within its abilities.
Please read our OnSite Sample Service Level Agreement (SLA) in PDF format.
Become an OnSite consultant
OnSite Consulting employs highly skilled, customer service driven University of Illinois undergraduate students. If you are a student and interested in working for this professional IT team please visit our Student Employment page.