Author: Zach Shapero
Zach is a student employee with Technology Services.
The Enterprise Service Management Office, in collaboration with the Administrative Business Applications team made changes to StatusHub that went live on July 1.
Some of the key changes include removing the numerous green visual status indicators, aligning service offering names with the Enterprise IT Service Catalog, and updating the inclusion criteria for StatusHub. These changes were made primarily to improve clarity, consistency, and alignment with the campus’s IT Service Management (ITSM) standards.
To simplify StatusHub’s interface, the visual status indicators for every service offering were removed. Instead, only affected and down offerings will be displayed at the top of the page. Further down on the page, all offerings are still displayed.
This change improves the usability of StatusHub, including quicker identification of events, less scrolling, and raising important notifications and service details higher up the page.
Offering names are now aligned with the service catalog naming standards. Some pre-existing offerings on StatusHub are not currently in the catalog. However, these were not removed from StatusHub. Instead, the ESMO will work with offering owners to integrate these offerings with the service catalog. Eventually, this will result in a one-to-one relationship between catalog and status entries.
Previously, offering naming was inconsistent and often caused confusion. Realigning the service offerings’ names improves the user experience by enabling faster identification of impacted offerings and ensuring that names match across ITSM tool platforms
For example, AnyWare has changed to Computer Labs (Virtual), WebStore is now Software Licensing and Downloads (WebStore), and Zoom is now listed as Video Conferencing (Zoom).
Inclusion criteria were developed so that all cataloged offerings that may experience an IT incident are represented. ESMO will work with offering owners to create catalog entries and to ensure that offerings are listed both in the catalog and on StatusHub.
Overall, these changes strengthen alignment across ITSM practices and platforms while creating an improved user experience. Questions can be directed to the Enterprise Service Management Office.