Read about what Ginger does as a lead business process improvement analyst for Tech Services.
Technology News and Updates
The dos and don’ts of filling out a Help Desk ticket
What should I include on a Help Desk ticket? And what shouldn’t I?
CITL and WebStore partner for discounted, accessible eText
Learn more about what the eText is at the WebStore, why you should use it, and how it saves money!
Cybersecurity Improvement Initiative launched to improve cybersecurity on university-owned devices
The universitywide Cybersecurity Improvement Initiative aims to improve cybersecurity on university-owned devices. Read more about the initiative and phase one of it.
Ken Taylor behind the screens: Lifelong learner, teacher, inventor, improver
Ken is a cloud architect for Technology Services, making it easier for others to use cloud services in the best possible way. What does a cloud architect do? Read more about what Ken does at the university (and outside of it)!
Expanding access to quantum technology: The first of many nodes
The University of Illinois’ Office of the CIO, in collaboration with the Illinois Quantum Information Science and Technology Center, has played a pivotal role in the development of the Public Quantum Network—the first publicly accessible quantum network. Read more about the role of Tech Services in this campus research initiative.
Privacy Everywhere Conference 2025 explored human-centered data privacy
With 580+ registrants this year, the Privacy Everywhere Conference explored the critical issue of data privacy with individuals across the Big Ten and other universities.
New generator for the ACB Data Center spurs on the campuswide consolidation effort
The Advanced Computation Building Data Center recently installed a new generator, enabling the data center to support more data and meet financial and environmental goals. Read more about what happened and the value of it to campus.
Learn to love your data during Love Data Week!
See what events are happening on campus for Love Data Week and access national recordings to Love Data Week events.
Expanding wayfinding and accessibility features in the Illinois app
One of the Illinois App’s most recent developments includes a multifunction map section and a map accessibility support feature thanks to a collaboration with Facilities & Services. Read more about it!