A hidden gem at Tech Services — The Status page can make your life easier!
Tag: help desk
Tech Points 2025: The IT community connects with thousands of students
Read about the fall 2025 semester Tech Points, where the IT community comes together to offer tech help to thousands of students
Start the semester right: Get tech help at Tech Points
Need tech help? Come ask any questions at Tech Points 2025!
U of I’s new Enterprise IT service catalog
Learn about the IT Enterprise service catalog–a centralized resource to help get support for IT services.
The dos and don’ts of filling out a Help Desk ticket
What should I include on a Help Desk ticket? And what shouldn’t I?
Record-breaking enrollment shapes fall 2024 first-week metrics
Record-breaking enrollment for fall 2024 shapes the usage of our services. See how our services performed this year.
When in doubt, seek us out: The new Illini Union help desk
Learn about our new Illini Union help desk location
Navigating Campus Tech: Stories from the Help Desk Frontline
Author: Mag ShouMag is a student employee with Technology Services and is a senior at Illinois majoring in Communications. The Technology Services Help Desk is a primary support team for users needing assistance with technical issues or inquiries related to university IT. Employees from the Tech Services Help Desk have shared rewarding experiences and […]
Tech Points Answers Your Start-of-the-Semester Tech or Software Questions
Visit Tech Points with any Tech or software questions you have. Tech Points is held August 21-23 from 10:00 AM – 4:00 PM at Main Library, Illini Union, and CIF.
Supporting Campus IT: Your Friendly Neighborhood Help Desk
If you’ve ever run into a technology problem and didn’t know where to turn, our Technology Services Help Desk is there for you. Read about who the people are behind the Help Desk and how they’ve helped so many in the past.