Author: Maya Mishra
Maya is a student employee with Technology Services.
Just in time for upcoming renovations, the Technology Services Help Desk has officially reopened its newly designed location at the Illini Union.
With the DCL Help Desk location set to close for renovations February 10, the Union location will serve as the primary (and ONLY) walk-in Help Desk support from February 10-mid-April 2026. Online Help Desk support via ticket or email (consult@illinois.edu) will still be available.
The new space at the Illini Union features a modern revamp, becoming more than just a place to seek tech help. Designed with students in mind, the updated space is now a collaborative area with easy-to-access campus resources.
At the heart of the space is the Help Desk, where students can get hands-on support for any issues that may come their way. Whether you’re troubleshooting passwords, setting up new software or simply can’t log into your email, the Help Desk is right there when you need it.
Beyond the Help Desk, the renovated Union location offers a variety of other student-centered features:
- Comfortable student study areas with chairs
- Convenient access to printers
- Wi-Fi
- The McKinley Health Center Resource Center, which connects students to health-related information and services.
For group projects or meetings, students can also reserve a conference room located within the space.
Whether you’re stopping by for tech support or just settling in for a study session, the newly renovated Technology Services Help Desk is here to help you! Visit us at the Illini Union room 187 M-F 8 a.m. – 9 p.m. and Saturday-Sunday noon – 5 p.m. You can also request online Help Desk support via ticket or email consult@illinois.edu.