Ruth Kwak, Author at Technology Services

Staying secure during a job search

Posted on May 5, 2026May 5, 2026 by Ruth Kwak

Tips to stay safe during online job hunting.

Melissa Wills behind the screens: Supporting the campus community every day

Posted on April 23, 2026April 23, 2026 by Ruth Kwak

Author: Mazen MorrarMazen is a student employee with Technology Services. When you forget a password, need help accessing email or walk into a classroom where technology suddenly is not working, the first place many people turn is the IT Service Desk. It is one of the most visible and essential support services on campus, helping students, faculty, staff and retirees stay connected to the […]

Inside the AI summit: How should I use AI safely?

Posted on April 20, 2026April 20, 2026 by Ruth Kwak

Units across the university came together to share tools, services, and support related to artificial intelligence. Read more about what happened at the AI summit.

Which generative AI app should I use?

Posted on April 20, 2026April 22, 2026 by Ruth Kwak

We can help! The AI apps page will guide you on which generative AI app is best for what, what data is safe to use, and who can access what.

IT Service Desk rebrands and reopens in newly redesigned space

Posted on April 15, 2026April 15, 2026 by Ruth Kwak

Author: Mazen MorrarMazen is a student employee with Technology Services. At the beginning of April, the campus technology support center officially rebranded from the former Help Desk name to the IT Service Desk, reflecting how technology services at the university have grown and evolved over time. Alongside the rebrand, the IT Service Desk at the Digital […]

The Office of the CIO restructures

Posted on April 3, 2026April 3, 2026 by Ruth Kwak

Read about some restructuring within the Office of the CIO.

Technology governance at Illinois: Who calls the shots?

Posted on March 24, 2026March 24, 2026 by Ruth Kwak

We’re setting up new technology governance as part of the Boldly IT strategic plan. Read about how we make university technology decisions.

Micah Reeley Behind the Screens: Keeping campus systems online

Posted on March 16, 2026March 16, 2026 by Ruth Kwak

Micah Reeley, Data Center Operations Specialist with Technology Services, plays a key role in helping safeguard the systems he campus community relies on every day. Read more about what he does!