Author: Mazen Morrar
Mazen is a student employee with Technology Services.
At the beginning of April, the campus technology support center officially rebranded from the former Help Desk name to the IT Service Desk, reflecting how technology services at the university have grown and evolved over time. Alongside the rebrand, the IT Service Desk at the Digital Computer Laboratory also reopened in a newly redesigned space, marking an important step forward in creating a more modern and welcoming environment for technology support on campus.
“The decision to rebrand reflects the evolution of technology support on campus,” said Jennifer Sturner, Assistant Director of Service Management and User Support for the Office of the CIO. “The name ‘Help Desk’ no longer fully captured the range of services and expertise staff provide.”
Today, IT support goes beyond fixing technical problems. It includes guiding users, answering questions and helping students, faculty and staff make the most of the technology they rely on every day.
“As technology continues to play a larger role in campus life, expectations for support have also grown,” said Sturner.
The shift to the IT Service Desk name reflects that broader role and the team’s ongoing commitment to responsive, accessible support. Students and employees depend on technology for coursework, research, communication and daily operations, which means support teams are focused not only on resolving issues quickly but also on providing consistent, reliable service. This change also represents a move toward a more connected and user-focused model of support. It is about meeting people where they are and helping them find solutions in a timely and coordinated way, whether they are visiting in person or reaching out for assistance remotely.
Along with the new name, the updated space was designed to improve the overall experience for visitors. The redesigned area is more welcoming, functional and easier to navigate, while also improving accessibility for those who come in for in-person support. The layout allows staff to work together more effectively, which helps them assist users more efficiently and communicate more clearly.
The reopening of the IT Service Desk reinforces a continued commitment to supporting the campus community. Whether someone is learning, teaching, researching or working, the team is there to provide reliable help and ensure that technology remains a useful tool rather than a barrier to success.
Visit the IT Service Desk for help Monday to Friday: 8 a.m. – 9 p.m. and Saturday and Sunday: Noon – 5 p.m. or submit a service request anytime.