Author: Maya Mishra
Maya is a student employee with Technology Services.
The IT Enterprise Service Management Office at the University of Illinois Urbana-Champaign recently launched the Enterprise IT Service Catalog, a centralized resource focused on helping students, faculty and staff discover, request and obtain support for IT services all across campus. This initiative represents a significant advancement in the way that technology resources are organized and distributed, improving collaboration across IT teams, improving operational transparency and increasing the university community’s access to IT services. Access the catalog on the Illinois Help Center website.
The service catalog is an online repository which consolidates information about the various IT services available at the U of I. Examples of resources listed in the catalog include email, desktop and mobile device support (including printing and related services), identity and access management for help with passwords, A/V services, cloud storage such as Box, Google Drive and One Drive, research software and more. Users can browse the offerings, submit service requests and locate answers to commonly asked questions through an easy–to–navigate platform. The current release focuses on enterprise level IT services that are broadly accessible across the university.
This project is not simply a redesign of an existing catalog; it’s a new catalog that creates a more transparent method of communicating about IT services, eliminating the need for users to determine which unit they need to contact for assistance. This benefits the Illinois community by providing streamlined access to IT resources, improving organization through standardized service categories and also providing an enhanced user experience with a simplified interface and search functionality.
Future phases will expand the catalog to include unit-specific IT services and non-IT offerings, such as HR and finance, with the goal of creating a comprehensive universitywide catalog. This will further enhance support for the diverse needs of the Illinois community. Explore the catalog today to take full advantage of the many resources that are available.