What should I include on a Help Desk ticket? And what shouldn’t I?
Category: Featured Story
Stories about our impact on campus and the surrounding community
CITL and WebStore partner for discounted, accessible eText
Learn more about what the eText is at the WebStore, why you should use it, and how it saves money!
Ken Taylor behind the screens: Lifelong learner, teacher, inventor, improver
Ken is a cloud architect for Technology Services, making it easier for others to use cloud services in the best possible way. What does a cloud architect do? Read more about what Ken does at the university (and outside of it)!
Expanding access to quantum technology: The first of many nodes
The University of Illinois’ Office of the CIO, in collaboration with the Illinois Quantum Information Science and Technology Center, has played a pivotal role in the development of the Public Quantum Network—the first publicly accessible quantum network. Read more about the role of Tech Services in this campus research initiative.
New generator for the ACB Data Center spurs on the campuswide consolidation effort
The Advanced Computation Building Data Center recently installed a new generator, enabling the data center to support more data and meet financial and environmental goals. Read more about what happened and the value of it to campus.
Learn to love your data during Love Data Week!
See what events are happening on campus for Love Data Week and access national recordings to Love Data Week events.
How to fix it: Start of the semester top three Help Desk questions
What are the top three questions the Tech Services Help Desk gets at the beginning of the semester? And what are the solutions?
University of Illinois announces key leadership updates
We are happy to announce some key leadership updates for Office of the CIO leadership!
Kate Sammons behind the screens: Working the Webstore
The Webstore: a well-oiled machine where Illinois students, faculty and staff can find software for some of the best prices available. Learn more about who is behind the screens at the Tech Services Webstore!
Cindy McKendall behind the screens: Teaching safety during Cybersecurity Awareness Month
From the everyday hurdles in the Illinois App to the unknown frontier of AI, Thomas works every day so that you can use the amazing tech at your fingertips to its fullest extent. Read more about what Thomas does as an IT Field Consultant.