Who We Are
Technology Services provides campuswide technology solutions that support the teaching, learning and research missions of the University of Illinois Urbana-Champaign. We partner with other departmental IT staff to serve nearly 70,000 faculty, staff and students.
Current openings
Deputy Chief Information Officer, Campus Engagement
Are you a strategic technology leader who thrives on collaboration, influence, and building strong partnerships across complex organizations? The Office of the Chief Information Officer (OCIO) is seeking an experienced and forward-thinking professional to serve as Deputy Chief Information Officer for Campus Engagement.
This is an exciting opportunity to play a key leadership role in shaping how technology strategy, governance, and collaboration come together to support the university’s mission of learning, discovery, and engagement. As Deputy CIO, you will work closely with the CIO and campus technology leaders to strengthen the partnership between centralized and distributed IT units, ensuring the voices and priorities of campus stakeholders are reflected in institutional technology strategy.
In this highly visible role, you will help create the structures and relationships that enable a more connected, transparent, and collaborative campus technology ecosystem. You’ll serve as a trusted advisor, strategic convener, and change leader—bringing together diverse perspectives to help advance major initiatives and align technology investments with the university’s long-term goals.
This role is ideal for someone who enjoys working at the intersection of technology, strategy, and relationships—someone who can connect people, ideas, and priorities to create lasting impact.
If you are passionate about advancing technology collaboration at scale and helping shape the future of IT in higher education, we encourage you to apply.
Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University’s Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.
Position closes 4/1/2026
Service Management Analyst or Senior Service Management Analyst
The Service Management Analyst or Senior Service Management Analyst serves as a key stakeholder within the Enterprise Service Management Office, responsible for advancing the maturity of enterprise IT service management practices across the university. The role leads and supports multiple ITSM practice areas and works across Campus IT to drive consistent, effective, and measurable service management outcomes. The premier candidate will bring deep knowledge of IT service management frameworks (such as ITIL) and demonstrated experience leading and maturing multiple ITSM practices in a complex organization. They will be a collaborative leader with strong facilitation and communication skills, able to work across organizational boundaries, manage ambiguity, and influence without authority. Experience implementing service management practices at scale and leveraging service management tools, such as TeamDynamix or ServiceNow, and translating operational data into actionable insights is highly desirable.
If you are energized by improving how services are delivered and enjoy working with teams of all backgrounds to create meaningful operational improvements, we encourage you to apply. Hybrid work options may be available for this position, with the ability to be on-site at the University of Illinois Urbana-Champaign campus as needed per the University’s Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.
Position closes 3/30/2026
Why work at Technology Services?
We are dedicated to becoming the premier place to work at the University of Illinois. We invest in our staff to enable them to do their best work and prepare for inevitable changes in the technology landscape. We encourage and provide opportunities for continuous learning and development.
We are an advocate for remote work and flex-time/telecommuting to provide flexibility and balance to our staff.
We dedicate time and resources to your career development by helping you advance skills in support of our services and actively working with you to align your interests and experiences with opportunities.
Staff spend up to 10% of their time working with other groups in the organization to learn, grow and gain expertise in different areas.
Develop your leadership skills through campus programs such as Manager Development, IT Leadership Workshop, Lunch and Learn sessions and HR Training Series.
We pair members of our Leadership team with staff to develop skills through a series of time-limited, confidential one-on-one conversations and other learning activities.
Work together with other Technology Services staff to reflect on current practices, expand, refine and build new skills, share ideas, conduct classroom research or solve problems in the workplace
Our Employee Award and Recognition Program is a peer-nominated initiative that rewards individuals and teams who achieve performance excellence by supporting the Technology Services mission, vision and values with monetary awards.
We have a team of staff volunteers dedicated to being an advocate for our staff. We encourage social events, wellness opportunities and a variety of services to enhance work-life balance for you.
In alignment with our mission to foster a supportive environment for all members our university community, positions are open to all eligible persons regardless of race, color or national origin.
Our teams
Administration and Planning
Leadership in business and IT functions to Technology Services in areas of IT governance, communications, marketing, budgeting, finance, HR and project and process management.
Application Services
Provides campuswide communication tools, teaching and learning technology, web hosting, quality assurance and software development.
Infrastructure Services
Provides campus networking, virtual hosting, structured database storage and administration and installation and maintenance for managing data and voice services between campus buildings.
Privacy and Cybersecurity
Dedicated to helping reduce risk, and protect people, devices and information at the University of Illinois.
Innovation and Technology Strategy
Provides IT access and support for advanced computing resources for the University of Illinois research community.
Service Delivery
Provides the entry point into Technology Services, including direct support for the everyday technology needs of the campus community.
IT Service Desk rebrands and reopens in newly redesigned space
Author: Mazen MorrarMazen is a student employee with Technology Services. At the beginning of April, the campus technology support center officially rebranded from the former Help
The Office of the CIO restructures
Read about some restructuring within the Office of the CIO.
Technology governance at Illinois: Who calls the shots?
We’re setting up new technology governance as part of the Boldly IT strategic plan. Read about how we make university technology decisions.
Micah Reeley Behind the Screens: Keeping campus systems online
Micah Reeley, Data Center Operations Specialist with Technology Services, plays a key role in helping safeguard the systems he campus community relies on every day. Read more about what he does!
Enterprise IT Service Catalog reaches its next milestone
The Enterprise IT Service Catalog now offers enterprise-level service offerings!
Illinois’ AI Professional Development Series: 1,300+ sign-ups and counting
Read about the AI Professional Development Series last fall and sign-up for sessions this spring!